Refund policy - Aerodaze
REFUND POLICY
OUR COMMITMENT
At AeroDaze, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a simple return and exchange process to resolve any issues.
CANCELLATION POLICY
Before Shipment: You can cancel your order for a full refund if it has not yet been shipped.
After Shipment: Once the goods have been shipped, cancellations cannot be accepted.
RETURNS & EXCHANGES
Eligibility Period: Must be requested within 7 days of receipt.
Condition: Items must be in new, unused condition with all original tags, packaging, and accessories.
Proof of Purchase: Required (e.g., order confirmation email or number).
🚫 SPECIAL NOTICE FOR INTERNATIONAL ORDERS (SHIPPED FROM CHINA)
For international orders shipped from China, returns and exchanges are not accepted unless the product has a quality issue. We appreciate your understanding due to the high cost and complexity of international logistics.
However, all products come with a 1-year free replacement parts warranty (excluding damage caused by misuse or human factors).
RETURN & EXCHANGE PROCESS
1.Contact Us: Submit your request via our Contact Us form with order ID and reason.
2.Review: We will review your request. If approved, return instructions and an address will be provided.
3.Return: Use a trackable method. Buyer is responsible for return shipping cost.
4.Exchange: Replacement will be shipped once the return is received.
REFUNDS
Eligibility: Must be in new, unused condition. A restocking fee may apply if the product is not in original condition.
Processing Time: Within 3 business days after inspection.
Refund Method: To the original payment method.
HAVEN'T RECEIVED YOUR REFUND?
Check your bank account
Contact your credit card provider
Still no refund? Please contact us
NON-RETURNABLE ITEMS
Clearance or final sale products
Gift cards or store credits
Customized or personalized items
NEED HELP?
To start a return, request warranty service, or ask a question, please Contact Us: support@aerodaze.com.
We are dedicated to providing durable, high-performance gear backed by excellent customer care.
